FAQ's

Frequently Asked Questions

What are the trading platforms that is provided by Brighten Fx?

Brighten Fx provides MT5 trading platform for clients in order to meet their investment needs. You can browse our official website to understand these two platforms better.

What operating systems are compatible with the MT trading platform?

Windows:Windows 7 and higher version

Android: supported

Apple iOS :supported

Apple MacOS: supported

How to install MT trading platform on Windows PC ?

1. Select the corresponding trading platform in the “Trading Platform Tools” column of Brighten Fx official website.After entering the page, find the downloadable desktop version and click the download button.

2. Save the downloaded documents and double click to open.

3. Click “run” to allow the installation of the program.

4. Read and accept the terms and conditions

5. Click “next” and the installation is completed.

How to install MT trading platform on MAC PC?

Select the corresponding trading platform in the “Trading Platform Tools” column of Brighten Fx official website.

After entering the page, find the downloadable desktop version and click the download button.

Save the downloaded document to your desktop and drag MT platform icon to your application program folder.

Double click and open your platform in the application folder.

Can client save multiple platforms on their PC?

Yes, as long as it is installed at another location.

After completing the first 4 steps in “how to install Trading Platform on Windows PC”, continue to follow the steps below:

Do not click “next”, click “setting” instead;

Click “browse” and choose different/new folder to save the platform and then click “OK”; it is recommended to change the name of the folder from the option of “program group”;

Click “next” and the installation is complete.

How to login into the trading platform?

1.After opening the platform, choose the option “login” in the “file” menu.

2.Enter the client’s account number and password

3.Choose the compatible server and then click “log in”.

Why does the platform show “the transaction is busy”?

Close and re-download the trading platform, the error will disappear. If the problem still occurs after restarting, please contact our customer service.

Where can I find the message function on the trading platform?

Log in the platform and enter the“tools” column.

Click “option” and then click “server”

Choose the “news start” column and then click “OK”.

Please noted that during the major economic news announcing, the ‘news’ option may require additional CPUs, which may reduce the operating speed of the platform.

What should I do if I forget the trading password?

Forget: The password of your newly opened account is the trading password that the customer provides when applying for the account. If you forget your password, you can log in to your customer section, console page, account list area, select the relevant trading account, click ‘Settings’, and then click password reset. Once done, please check your email and spam email.

Reminder: After changing the account trading password, remember to save it. Brighten Fx cannot retrieve the investor’s changed password, but we can help the investor reset the password only, which may take some time to process and may affect the trading.

Amendments: If you want to change the trading password, please log in to the trading platform Trading Platform, and then select tool option to change the trading password. Or please log in to the customer section, console page, account list area, select the corresponding trading account, click Settings, and then click change password. If you want to change the password, please log in to the trading software Trading Platform, select tool options change, click ‘change read only password (Investor)’, and then enter the required information to change the password.

How to choose which type of account?

Brighten Fx provides the following account types: Standard account, advanced account, institutional account and instant account. For details of account types, please refer to the ‘account type comparison’ page on the official website. For more details, please visit /account-type-and-advantages.